Doctor in Mallorca – medical care in English
Feeling unwell on holiday in Mallorca?
Personal, straightforward care – short-notice appointments often available
Have you fallen ill on holiday, developed pain or left your medication at home? I am Dr Ines Augele, a German specialist in general practice, and I welcome you to my private practice between Selva and Inca.
Appointments are often available on the same or following day. Some concerns can also be addressed in a video consultation.
Not sure whether you need an appointment? Please call me or send me a short email. Together, we can work out the next steps.
How it works
- Call or emailWe briefly discuss your concern and arrange a suitable appointment.
- Prepare for your appointmentBefore your consultation, please complete the digital form with your personal details and symptoms, including the treatment terms and privacy information.
Open the registration form - Examination and adviceWe meet at my practice or, where appropriate, by video. I explain my assessment and discuss your treatment and the next steps with you.
- Receive your invoiceYou receive an itemised invoice to submit to your private health or travel medical insurer.
Fees and insurance reimbursement
Treatment is provided at my private practice. In my experience, travel medical insurers almost always reimburse medically necessary treatment costs in full.
I provide an individual, clearly itemised invoice explaining the medical reasons for the services provided. This helps your insurer assess your claim. Reimbursement depends on your policy.
You can find information about my fees under Fees and terms. I am happy to answer any questions before your appointment.
Thorough examinations, clear explanations
I take time to listen to your concerns, examine you thoroughly and explain my assessment. Together, we discuss suitable treatment. Depending on your symptoms, ultrasound, ECG and lung function testing are available at my practice.
Where needed, I arrange laboratory blood, urine or stool tests. I explain the results and adjust your treatment if necessary, so you understand what the findings mean and what happens next.
Some of the concerns I can help you with
These are a few common reasons patients come to my practice. Your concern is not listed? Please get in touch – we can discuss how I can help.
Earache, blocked ears and ear infections
Does your ear hurt after swimming? Is your hearing muffled, or do you have an uncomfortable feeling of pressure? I examine the ear canal and eardrum using an ear endoscope with a camera. This allows me to identify problems such as inflammation, impacted earwax or a foreign body and explain the findings clearly.
I can remove earwax and suitable foreign bodies under direct visual guidance at my practice. If you have an infection, I discuss appropriate treatment and prescribe medication where needed. I also explain what to consider when swimming, caring for your ears and, where relevant, before flying. If further care from an ENT specialist is necessary, I explain the next steps.
Cystitis and urinary tract infections on holiday
Burning when passing urine, frequent urges to urinate or lower abdominal pain? I discuss your symptoms, examine you and test your urine with a dipstick. If needed, I send a urine sample to the laboratory for a culture to identify the organism and its antibiotic sensitivities. Depending on the findings, blood tests or an ultrasound examination may be useful. Where necessary, I prescribe an antibiotic using a Spanish electronic prescription and explain how to take it and when a follow-up is needed.
Inflamed insect bites and unexplained skin redness
Is an insect bite becoming increasingly red, warm, swollen or painful? I examine the affected area and ask how your symptoms have developed. I assess whether this is a local reaction or whether there are signs of infection, and discuss treatment with you. If needed, I prescribe medication electronically or arrange laboratory tests. You receive clear instructions on caring for the area and when to contact me again.
Minor injuries and wound care
A cut, graze or wound that is not healing well? I examine the wound, assess its depth and any signs of infection, and provide cleaning and treatment within the scope of my practice. I also consider your tetanus vaccination status. I explain how to care for the wound, arrange follow-up where needed and discuss any further treatment that may be necessary.
Colds, sore throats, coughs and fever
I take time to discuss your symptoms and carry out a thorough physical examination. Depending on your symptoms, this may include examining your throat and ears and listening to your heart and lungs. Where needed, I arrange targeted tests, blood tests or lung function testing. I explain my assessment and suitable treatment, prescribe any necessary medication electronically, and discuss the expected course of your illness and any follow-up.
Back pain and acute lower back pain on holiday
If your back suddenly becomes painful, I examine your movement and, depending on your symptoms, assess muscle strength, sensation and reflexes. We discuss how the pain started and whether further investigations are needed. I explain treatment options, prescribe medication if necessary and advise on movement and easing the strain. If physiotherapy would help, I can put you in touch with a physiotherapist for treatment at their practice or a visit to your accommodation.
Forgotten your medication or run out?
I review your current medication, doses and relevant medical history. If possible, bring your medication list, an existing prescription or a photo of the packaging. Where medically appropriate, I issue a Spanish electronic prescription, which you receive by email. If your usual medicine has a different name here or is unavailable, I look into a suitable alternative. Depending on your needs, this may also be possible during a video consultation.
Medical certificates and sick notes
Have you become ill on holiday and need a certificate for your employer or insurer? I take your medical history, examine you as appropriate and document the findings. On this basis, I can issue medically justified certificates or confirmation that you are unfit for work. Please bring any specific requirements or forms from your insurer.
Diarrhoea, vomiting and abdominal symptoms
I discuss how your symptoms have developed and examine your abdomen and general condition, including checking for signs of dehydration. Depending on the findings, an ultrasound examination, blood tests or laboratory stool tests may be useful. You receive a clear explanation, suitable treatment and practical advice on drinking, eating and the next steps.
Rashes and allergic skin symptoms
For a new rash, itching or unexplained skin changes, I examine the affected areas and ask about possible triggers, new medication and associated symptoms. I explain my assessment and discuss suitable treatment. Where needed, I prescribe medication, arrange laboratory tests or recommend assessment by a dermatologist.
Not sure whether you need a doctor?
Feeling unwell but unsure what your symptoms mean? You are welcome to describe your concern by phone or email first. We can discuss whether an appointment at the practice or a video consultation would be helpful. During your appointment, I take time for your questions, examine you as appropriate and explain whether further investigations are needed.
Directions
My practice is between Selva and Inca, in northern Mallorca.
Staying in Alcúdia, Can Picafort, Playa de Muro or Pollença? Patients also visit me from Muro, Sa Pobla and Sineu. The overview map shows where the practice is on the island.
For precise directions, please open the route here:
Open directions in Google Maps
Please arrange an appointment before setting off. My practice has no waiting room: I schedule your visit personally and prepare for your concerns in advance.
Overview map · Approximate practice location · Coastline: Natural Earth. Please use the Google Maps link for precise directions.
Online appointments – meet and talk by video
You do not need to come to the practice for every concern. In an online appointment, we can see each other, discuss your symptoms and look at existing medical reports or your medication together.
You can show me your reports or arrange to send them before the appointment. We discuss in advance whether a video consultation is suitable or whether you need an examination at the practice.
Before an online appointment, please also complete the digital registration form. Further information is available under Video consultations.
Frequently asked questions
How soon can I get an appointment?
Appointments are often available on the same or following day. If you need an appointment today, please call me.
Spanish phone number: +34 871 249 100
German phone number: +49 8378 9238084
Further information is available under Appointments.
What documents does my travel insurer need?
You receive an individual invoice explaining the medical reasons for the services provided. Where necessary, I can also provide a medical certificate containing the relevant medical information. If your insurer requires specific forms, please bring them with you.
Can I get a prescription?
I am happy to help if you need a prescription – for example, because you left your medication at home or have run out during your holiday. We discuss which medicines you need and whether a video consultation is sufficient or a visit to my practice would be more appropriate. You are welcome to send me your medication list or existing medical reports in advance. Following our consultation, if I can prescribe the medication for you, your Spanish electronic prescription will be sent conveniently by email.
Can I have a video consultation?
This works well for many concerns. Whether a video consultation is appropriate depends on your symptoms. We can discuss this beforehand by phone or email.
Which languages do you speak?
German, Spanish and English.
What should I bring?
If available, please bring previous medical reports, an up-to-date medication list including doses, and relevant allergy or vaccination records. Before either an in-person or online appointment, please complete the digital registration form.
Will my insurance cover the costs?
In my experience, travel medical insurers almost always reimburse medically necessary treatment costs in full. You can submit your individual invoice, which explains the medical reasons for your treatment. Coverage depends on your policy. You can find information about my fees under Fees and terms.
When should I call the emergency services directly?
For severe chest pain, sudden breathing difficulties, paralysis, impaired consciousness, a severe allergic reaction or other potentially life-threatening symptoms, please call 112. Do not wait for a practice appointment or an email reply in these situations.
Need medical help during your holiday?
Please get in touch. Together, we can discuss how I can help.